Shipping policy
Shipping Countries
This Shipping Policy applies to deliveries within the United Kingdom.
Below you will find the general processing and delivery timelines for our orders. All timeframes are estimates and may vary due to carrier capacity, seasonal volume, or external circumstances outside our control.
Order Cut-Off Time
11PM (GMT)
Orders placed after this time are processed on the next working day.
If your order is placed after the cut-off time, one additional business day may be added to the estimated delivery timeframe.
Order Handling Time
1–3 business days (Monday–Friday)
During this period, your order is prepared, packaged, and transferred to the carrier. Once dispatched, the package enters the transit stage.
Transit Time
4–6 business days (Monday–Friday)
Transit time begins once the order has been handed over to the carrier. Delivery dates may vary depending on the carrier and local conditions.
Carriers We Use
We work with reputable international and domestic carriers:
- DHL
- UPS
- FedEx
The carrier used for your shipment may vary depending on your location and warehouse availability.
Shipping Costs
Shipping is free on all orders.
There is no minimum order value required. All products are delivered to your home at no additional shipping cost.
Tracking Your Order
You will receive a shipping confirmation email once your order has been dispatched. This email will include your tracking number.
We also provide a dedicated tracking page for your convenience.
You can access our order tracking page here
If you have any questions about your order status, please contact our support team at info@smithwood-london.com
Customer Service Contact Information
Boutique Name: Smithwood London
Email: support@smithwood-london.com
FAQ: Frequently Asked Questions
Telephone: +31657098038
Customer Service Hours:
Monday to Sunday: 09:00 – 17:00 (GMT)
We aim to respond to emails within 1–2 business days.