Return and Refund

Return Policy Validity

Our return policy is valid for 30 days from the date you receive your order.
If more than 30 days have passed since delivery, we are unable to accept the return.

To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.

Non-Returnable Items

The following items cannot be returned:

  • Gift vouchers

  • Certain health and personal care items

  • Personalised or customised products (e.g., engraved or adjusted jewellery). These items may be eligible for return with a 25% return fee, as they cannot be resold in standard condition.

Please do not send your purchase back to the manufacturer.

Conditions for Partial or Refused Refunds

Returns may be partially refunded or refused in the following cases:

  • Items not in their original condition or damaged

  • Items with missing parts not due to our error

  • Items returned after the 30-day window

  • Personalised items, which may incur a fee as noted above

Refunds

Once your return is received and approved, we will process your refund.
Refunds are issued within 14 days using the same payment method used for your original order.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account or payment provider.

  2. Contact your credit card company, as processing times may vary.

  3. Contact your bank, as there may be delays in posting refunds.

If you have completed all the above steps and still have not received your refund, please contact our support team at: info@smithwood-london.com

Exchanges

We do not offer direct exchanges.
If you wish to receive a different item, you may return your original item (if eligible) and place a new order.

Shipping Your Return Items

You are responsible for the shipping costs associated with returning your item.

We strongly recommend using a trackable shipping service or purchasing shipping insurance.
Smithwood London is not responsible for returned items lost in transit.

Customer Service Contact Information

Boutique Name: Smithwood London

Email: support@smithwood-london.com
FAQ: Frequently Asked Questions
Telephone: +31657098038

Customer Service Hours:

Monday to Sunday: 09:00 – 17:00 (GMT)
We aim to respond to emails within 1–2 business days.